FAQ

1. What are the shipping times? Shipping times can vary based on the destination. Generally, it can take anywhere from 7 to 30 business days for your order to arrive. Please refer to the individual product pages for estimated shipping times.

2. How can I track my order? Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment through our website's tracking page or directly on the shipping carrier's website.

3. Can I cancel or change my order after it's placed? We aim to process and ship orders quickly, so changes or cancellations may not always be possible. If you need to modify your order, please contact our customer support as soon as possible. Keep in mind that once an order is shipped, it cannot be changed or canceled.

4. What if I receive a damaged or incorrect item? In the rare event that you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order. We will guide you through the return and exchange process to ensure you receive the correct and undamaged product.

5. Do you offer returns and refunds? Yes, we offer a 30 day return and refund policy. If you're not satisfied with your purchase for any reason, you can initiate a return within 30 days of receiving your order. Please review our Return Policy for more details on the process and conditions.

6. Are there any hidden fees? No, we are transparent about our pricing. The total cost displayed at checkout includes the product price, shipping fees, and any applicable taxes. You won't encounter any unexpected charges.

7. Can I contact you for product inquiries or support? Absolutely! If you have any questions about our products, shipping, returns, or any other concerns, feel free to reach out to our customer support team. You can find our contact information on the Contact Us page of our website.

8. Is my personal information secure? We take your privacy and security seriously. Your personal and payment information is protected through secure encryption technology. We do not share your information with third parties except as required for order fulfillment.

Remember, our goal is to provide you with a seamless and satisfying shopping experience. If you have any further questions, don't hesitate to reach out. Happy shopping! 

 

- Sincerely the PureGlow Sales Team ✨